Frequently asked questions
Laundry Service FAQ
Quick answers about basket sizes, pickup, ironing, shoe care and bookings.
Laundry & Basket Pricing
How do basket sizes work?
We use familiar household basket capacities: Small 26L, Medium 50L and Large 65L. Baskets should be filled normally and not compressed or overfilled.
What happens if my basket is overfilled?
An overfilled or excessively heavy basket may be charged as the next basket size. If you are unsure, send us a photo on WhatsApp before collection.
What is included in the laundry basket price?
Our standard basket service includes washing, drying and folding. Special-care items, duvets, blankets and other oversized items may be priced separately.
Do you mix different customers’ laundry together?
Customer orders are handled as separate orders. We do not intentionally combine unrelated customer baskets just to fill a machine.
Pickup, Delivery & Booking
Which areas do you service?
Our initial core service areas are Pretoria CBD, Sunnyside, Hatfield and Pretoria West.
How do I book a collection?
Use the Book a Collection form or WhatsApp us. We will confirm your requested collection time before the booking is final.
How much is collection and delivery?
Scheduled pickup and delivery is R40 per order within our core service areas, unless a promotion states otherwise.
Do you collect from apartments and student residences?
Yes. We can collect from apartments, residences, offices and homes where safe and practical access can be arranged.
Ironing & Shoe Care
How does mobile ironing work?
We come to your home with our ironing equipment. Mobile ironing is R180 per hour with a two-hour minimum booking.
Can I send clothes for ironing only?
Yes. We offer ironing-only basket pricing as well as Sparkle Plus, which includes wash, dry, iron and fold.
Do you clean shoes in the washing machine?
Shoe care is handled according to the footwear and material. Shoes are not automatically placed in the laundry machine.
Can every stain or mark be removed from shoes?
No. Results depend on material, age, previous treatments, staining and existing wear. We may document existing damage before cleaning.
Send us a photo or question on WhatsApp.
We can help confirm your basket size, service option or collection area before you book.